Remote Support

What is Remote Support?

Remote support uses special software to conenct us to your computer over the Internet. The remote support software allows us to see your screen, move your mouse pointer and type via our keyboard. The connection to your computer is not automatic. It does require your assistance and permission to establish a connection. Once a remote support sessios is over we will not have any way to reconnect to your computer unless you run the software again and allow us access. During the remote support session you will be able to see everything that our technician does on your computer. When completed, you can simply close the window of the remote support software and we will no longer have access.